Privacy Policy

CalmParents ("we", "us", "our") is a co-parenting communication service operated by CalmParents Ltd, a company registered in England and Wales. Our service is available at calmparents.com.

We are the data controller for personal data collected through this service. For questions about this policy, please use the contact form on our homepage.

We collect and process the following categories of personal data:

• Account information – name, email address, and password (hashed) when you register.
• Messages and conversation content – all messages, subject lines, and attachments sent or received through the platform.
• Co-parent connection data – the email address of the co-parent you connect with and the relationship between your accounts.
• Calendar data – if you connect Google Calendar, we store OAuth tokens and access upcoming calendar events solely to provide the calendar sync feature.
• Subscription and billing data – managed by Stripe. We do not store full card details; Stripe handles payment processing under their own privacy policy.
• Usage data – page views, feature interactions, and device/browser information collected via analytics tools to improve the service.

• To provide, maintain, and improve the CalmParents service.
• To authenticate your identity and secure your account.
• To deliver messages between you and your co-parent.
• To process subscription payments through Stripe.
• To synchronise events with Google Calendar where you have opted in.
• To send transactional emails (e.g. email verification, password reset).
• To comply with legal obligations, including responding to lawful requests from courts or regulatory authorities.

• Contract performance – processing your account data and messages is necessary to provide the service you have signed up for.
• Legitimate interests – analytics and service improvement, fraud prevention, and platform security.
• Legal obligation – retaining records where required by law or court order.
• Consent – Google Calendar integration (you may revoke this at any time from Settings).

CalmParents is designed to provide a reliable, tamper-evident record of co-parenting communications. Messages exchanged on the platform may serve as evidence in family court proceedings, mediations, or other legal processes.

For this reason, we are unable to delete individual messages or conversation threads on request from one party. Doing so could unfairly disadvantage the other co-parent or compromise the integrity of a legal record.

Specifically:

• Neither co-parent can unilaterally delete messages visible to both parties.
• We will not delete message history in response to a single user's right-to-erasure request where that deletion would affect the other party's lawful interests or an on-going legal matter.
• Account closure removes your ability to access the platform but does not immediately purge shared conversation records; these are retained for a period of up to 3 years after the last activity in a conversation, after which they are securely deleted unless a legal hold is in place.

We will honour erasure requests in full where the data relates solely to you and does not form part of a shared record (for example, your account profile details).

If you believe a message contains content that violates our Terms of Service, please use the report function or contact us via the contact form on our homepage.

We do not sell your personal data. We share data only with:

• Firebase / Google Cloud – our database, authentication, and hosting infrastructure. Data is stored in the EU where possible.
• Stripe – payment processing. Subject to Stripe's own privacy policy.
• Google Calendar API – only if you connect your Google account; limited to the calendar scope you authorise.
• Analytics providers – aggregated, anonymised usage data only.
• Law enforcement / courts – where we are legally required to do so.

Under UK GDPR you have the right to:

• Access – request a copy of the personal data we hold about you.
• Rectification – ask us to correct inaccurate data.
• Erasure – request deletion of data we hold solely about you (subject to the message retention policy in Section 5).
• Restriction – ask us to pause processing in certain circumstances.
• Portability – receive your data in a machine-readable format.
• Objection – object to processing based on legitimate interests.

To exercise any of these rights, please use the contact form on our homepage. We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

We use essential cookies to keep you logged in and maintain your session. We may also use analytics cookies. You can disable non-essential cookies in your browser settings at any time; however, disabling essential cookies will prevent you from using the service.

All data is transmitted over HTTPS. Messages are stored in an encrypted database with access controls restricting data to the parties of each conversation. We conduct regular security reviews and follow industry-standard practices. No transmission over the internet is completely secure; you use the service at your own risk, and we cannot guarantee absolute security.

CalmParents is intended for use by adults (18+). The service is designed to help parents communicate about children, but accounts may not be created by or on behalf of minors. If you believe a child has created an account, please contact us immediately.

The safety of children and adults who use CalmParents matters to us. In certain circumstances we may need to review message content, including where:

• We receive a report suggesting a child or adult is at immediate risk of harm.
• We are required to act by law enforcement, a court order, or a statutory safeguarding authority.
• We have reasonable grounds to believe that serious harm is being planned or is occurring.

Where necessary, we may share information with the relevant statutory authorities, such as police or child protection services, to help prevent harm. We will always act proportionately and in accordance with the law.

If you have a safeguarding concern, please contact us via the contact form on our homepage

We may update this policy from time to time. We will notify you of material changes by email or via an in-app notice. Continued use of the service after changes take effect constitutes acceptance of the updated policy. The "last updated" date at the top of this page reflects the most recent revision.