Terms of Service

CalmParents ("we", "us", "our") provides a private, structured messaging platform designed to help separated or divorced parents communicate constructively about their children. The service is available at calmparents.com.

By creating an account or using the service, you agree to these Terms of Service ("Terms"). Please read them carefully.

• You must be at least 18 years old to use CalmParents.
• The service is intended for use by parents, guardians, or carers communicating about children in their care — not for general social or commercial messaging.
• You must provide accurate information when registering. Impersonating another person is prohibited and may result in immediate account suspension.
• You may only hold one active account at a time.

You agree to use CalmParents only for lawful, child-focused communication. You must not:

• Use the platform to harass, threaten, intimidate, or abuse the other co-parent.
• Send spam, unsolicited promotions, or automated messages.
• Upload or share content that is illegal, defamatory, obscene, or infringes third-party rights.
• Attempt to gain unauthorised access to another user's account or our systems.
• Use the service in a way that could damage, overburden, or impair the platform.
• Misrepresent the content or context of messages to third parties, including courts.
• Share your login credentials with any other person.

We reserve the right to suspend or terminate accounts that violate these rules, with or without prior notice.

CalmParents is designed with the understanding that co-parenting communications may be relevant to legal proceedings such as child arrangements, custody disputes, or court orders. Accordingly:

• All messages sent via the platform are timestamped and stored in a tamper-evident manner.
• Conversation records are visible to both co-parents and cannot be altered or deleted unilaterally by either party.
• We may provide message records in response to a valid court order, subpoena, or other lawful legal process.
• You acknowledge that messages you send may be reviewed by legal professionals, mediators, or courts, and you accept responsibility for the content you send.

We strongly encourage you to communicate on this platform as you would in a formal legal document — calmly, factually, and focused on your children's wellbeing.

Because messages may form part of a legal record or be needed by the other co-parent, neither party can delete individual messages or threads once sent. This policy exists to protect both parties equally.

If your account is closed, shared conversation data is retained for up to 3 years after the last activity in a conversation, unless a legal hold requires longer retention. For full details see our Privacy Policy.

If you believe a message breaches these Terms (e.g. it contains threatening language), please contact us via the contact form on our homepage and we will investigate.

CalmParents offers a free tier and a paid "CalmParents Plus" subscription. Paid subscriptions are subject to the following:

• Payments are processed by Stripe. By subscribing you also agree to Stripe's terms of service.
• Subscriptions renew automatically at the end of each billing period unless cancelled before the renewal date.
• You may cancel at any time from your account settings. Cancellation takes effect at the end of the current billing period; you retain access to Plus features until then.
• We do not offer refunds for partial billing periods except where required by applicable consumer law (including the UK Consumer Contracts Regulations 2013).
• We reserve the right to change pricing with at least 30 days' notice. Existing subscribers will be notified by email before any price change takes effect.

All software, design, branding, and content on the CalmParents platform (excluding your messages) are owned by or licensed to us. You may not copy, modify, distribute, or create derivative works from any part of the platform without our prior written consent.

You retain ownership of the content you send. By using the service you grant us a limited, non-exclusive licence to store and display that content solely for the purpose of providing the service to you and your co-parent.

The service integrates with third-party providers including Firebase (Google), Stripe, and optionally Google Calendar. Your use of those features is also subject to the relevant provider's terms. We are not responsible for the availability or conduct of third-party services.

CalmParents is provided "as is" without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or uninterrupted availability. We do not guarantee that the service will be error-free or that message records will be accepted as evidence in any particular legal proceeding.

To the maximum extent permitted by law, CalmParents Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of (or inability to use) the service.

Our total liability to you for any claim arising under these Terms shall not exceed the greater of (a) the amount you paid us in the 12 months preceding the claim, or (b) £100.

Nothing in these Terms limits our liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under English law.

We may suspend or terminate your access to the service at any time if you breach these Terms, engage in conduct that we reasonably believe is harmful to other users or to us, or if we decide to discontinue the service.

You may close your account at any time from account settings or by emailing us. Sections 4 (message records), 5 (retention), 7 (IP), 9 (warranties), 10 (liability), and 12 (governing law) survive termination.

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where mandatory consumer protection laws in your country of residence give you the right to bring proceedings elsewhere.

We encourage you to contact us first via the contact form on our homepage and we will do our best to resolve any issue informally.

CalmParents is committed to the safety of the children whose parents use this platform. You must not use the service to facilitate, plan, or discuss any form of harm to a child or another person.

If we receive a credible report, or have reasonable grounds to believe that a child or adult is at risk of harm, we reserve the right to:

• Review relevant message content.
• Report the matter to the relevant statutory authorities, including police or child protection services.
• Suspend or terminate the relevant account without notice.

Using CalmParents does not replace your legal obligations relating to child welfare. If you believe a child is in immediate danger, contact the emergency services in your country straight away.

We may update these Terms from time to time. We will notify you of material changes by email or in-app notice at least 14 days before they take effect. Continued use of the service after the effective date constitutes acceptance of the revised Terms.